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We are having expertise to help you out on any technical problem which in turn helps to increase your organization productivity and profit.

01.03. 2015 Saber SoftTech introduced Kiosk software and hardware development section. We started with wide variety of kiosk systems. . read more

01.03. 2015Saber SoftTech launching product named S-Support, a software for Ticket management for product & service support activities. read more


S-eSupport
S-eSupport system allows us to easily schedule preventative maintenance, track customer issues and resolution status, and analyze technical performance and productivity.
Features
Improve productivity of support agents
Enforce business process rules
Automatic escalation of tickets
Comprehensive reporting and querying
Track Time/Cost
Configurable workflow to match your support process

Key Benefits
Complete Support solution
Offer 24x7 Support
Define your own support process
Reduce support costs
Decrease Training Costs
Provide Multi-Channel Interactions
Enhance support staff productivity
Important Modules & Services
Customer Portal
Service Engineer Portal
Administrator Portal
Register ticket by call, email, sms or web portal
Escalation of ticket
Knowledge Base
View, Assign, Close Ticket
Submit Expense sheet
Add machines, customer and assign service engineer
Reporting by various parameter in graphical format

To know more about this product or to purchase it, mail us on contact@saber.technology