Support
Saber having best class team for software development. Team having extensive work experience on Cash
Deposit, Cash Dispense, Cheque Acceptor, Passbook Printer, Card Dispenser, Card Reader & Printers with
various OEM device manufacturer like Glory, Fujitsu, Julong, Hitachi, Olivetti, Epson, Kytronics, Arca etc.
Our OEM Device Manufacturer always appreciates for development speed and understanding capabilities of
SABER Software team.
Agent App installation on Transactional Kiosk to get health status of devices which allows us for faster
resolution of issue in FLM itself.
PAN India Support network. Regional engineers are On-Roll and Tie-up with Support company for rest
engineer.
Immediate FLM telephonic/video call response for break-down call
Central ticket generation system with alerts to customers.
PAN India Support network. Regional engineers are On-Roll and Tie-up with Support company for rest engineer. Support engineers network at 150+ locations PAN India & Expanding Continue.(Direct & Channel Partner Engineer). Immediate FLM telephonic/video call response for break-down call Central ticket generation system with alerts to customers.
Stock maintenance for Device Parts PAN India Tie-Up with Safexpress for goods & parts movement.
Guaranteed Hardware Uptime
Hardware Support Services is the main support layer of services needed to optimize field performance and guaranteed hardware uptime. These are KIOSK-recommended services resolving hardware support demands shared by all deplorers. Clients are provided with:
– KIOSK-led Proactive Remote
– Monitoring and Alerts
– Advanced Exchange Warranty and Spare Parts Stocking
– Complete Field Services
– Standard Monthly Reporting
– Real-time fleet performance dashboard
Additional Hardware Support Services
- Installation Support: Guiding customers through the initial setup of their kiosks and ATM machines.
- Maintenance and Repair: Providing services for the upkeep and fixing of their hardware products. One job posting mentions “Machine, Hardware, Printer Maintenance Repairing.”
- Technical Assistance: Offering support for troubleshooting hardware-related issues.
- Spare Parts: Potentially supplying replacement parts for their machines.
- Field Service Engineers: Hiring field service engineers suggests on-site support for clients.
Pre-Installation Site Surveys:
- Assessing the physical location: Evaluating space requirements, accessibility, and environmental factors.
- Checking power and network infrastructure: Ensuring the site has the necessary electrical and data connections.
- Identifying potential obstacles: Recognizing any physical barriers or logistical challenges for installation.
- Planning the installation process: Determining the best approach for a smooth and efficient setup.
Installation Services:
- Kiosk Installation: Setting up and deploying their range of kiosks, such as ATM kiosks, cash deposit kiosks, passbook printing kiosks, information kiosks, and more, at the client’s location. This would involve the physical placement, securing, and initial setup of the hardware.
- Machine Installation: Installing other automated machines they manufacture, like cheque deposit machines.
Pre-Installation Site Surveys:
- Assessing the physical location: Evaluating space requirements, accessibility, and environmental factors.
- Checking power and network infrastructure: Ensuring the site has the necessary electrical and data connections.
- Identifying potential obstacles: Recognizing any physical barriers or logistical challenges for installation.
- Planning the installation process: Determining the best approach for a smooth and efficient setup.